HAI International Tuesday: Heliservicio, S.A. - Mexico

Paul Smith Top Story

Heliservicio, S.A. is a top-tier helicopter transport services company with more than 40 years of operating experience. The air carrier with the largest number of helicopter operations in Mexico, the company strives to provide safe, reliable, and cost-effective service to its clients. Part of the CME holding group and together with its strategic and technology partner, PHI, Inc., Heliservicio is a world leader in offshore transportation, specializing in services for the international oil and gas industry.

Heliservicio has a fleet of modern, turbine-powered multiengine helicopters operated by highly qualified and experienced pilots and supported by skilled technicians and a state-of-the-art operations and logistics center. It offers point-to-point transportation services, as well as support for operations with higher complexity such as electric line inspection, external-load operations, and seismic research. The company also offers clients the flexibility to create custom-tailored transportation systems, including door-to-door services for passengers.

Heliservicio announced on December 12, 2018, that it had been selected to provide helicopter personnel transportation services for Shell Exploration and Extraction Mexico. At that time, Alfredo Miguel Bejos, president of CME and Heliservicio, said, “We are honored that Heliservicio, along with our strategic partner PHI, Inc., could make this contract happen, and we are proud of our teams for all the hard work that went into securing this contract. Safety, honesty, and integrity will continue to be cornerstones to our business and an integral part of our commitment to our passengers and clients.”

With its ISO 9000:2015 and safety management system (SMS), Heliservicio is confident that its up-to-date operations will mean yet another step forward for the helicopter industry in Mexico. The company has a fleet of 24 helicopters and in the last five years has completed more than 150,000 flight hours and transported more than 2.5 million passengers. This success has led it to become a trusted provider of safe air transportation services in hard-to-reach areas throughout Mexico.

Personnel

Heliservicio considers its personnel to be its most valuable asset. The company’s management team has the experience, dedication, and skills to provide clients with the solutions to achieve their business objectives. They select the best personnel to form high-performing crews and ensure that each objective is accomplished on time, with excellent quality and satisfaction by the customer.

Heliservicio maintenance technicians have on average 15 years of experience and receive continuous training that includes safety, human factors, and training in various operating conditions. The average pilot has more than 8,000 hours of flight time in multiengine helicopters. They are held to the highest industry proficiency levels and receive comprehensive training in all areas of operations, including flight simulator training, normal and emergency procedures, offshore operations, external-load operations, and more.

Training

To keep up with the latest technological developments, Heliservicio prepares its personnel with the best helicopter training available in the world through qualified professional training centers. In addition, the company continually updates its training programs, making improvements in training procedures and in operational risk analysis and management.

Heliservicio maintains close relationships with international training centers, including Bell Helicopter Academy, Air Technical Service of Mexico (STAM), CAE SimuFlite, and FlightSafety International. The company invests in training to equip its pilots, technicians, engineers, and logistics personnel with the skills to excel in all operational areas.

Safety

The reliability of Heliservicio operations, supported by the safety culture that it has integrated into the company culture through the years, from the leadership on down, is reflected in its results. Through its SMS, the company manages the inherent risks of each operation, leading to an achievement of extraordinary safety results: since its establishment, Heliservicio has safely flown more than 650,000 hours, conducted more than 800,000 operations, and transported more than 4,400,000 persons, all while maintaining a safety record of zero accidents and zero major or minor incidents.

Fleet

AgustaWestland AW139
Bell 407GX
Bell 412EP
Bell 429
Sikorsky S-92

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