All HAI HELI-EXPO Education

Successful management of a company requires knowledge of topics that commonly fall outside the scope of experience of most technically oriented helicopter management personnel. This course’s goal is to help maintenance personnel make the transition from technician to a management position. It covers managing a maintenance organization, including developing management skills, constructing a budget, maintaining inventory, and communicating with other departments. Current and aspiring maintenance managers will receive the necessary tools to serve their organization more effectively. This course meets the requirements for renewal of IA certificates.

Learning Objectives: By the conclusion of the course, participants will learn:

• Techniques for managing people
• Costs, their behaviors, and opportunities for reduction
• Decision-making based on objective information
• Inventory management, budget development, and asset management
• Basic financial management and accounting
• Regulations affecting maintenance organizations

This course covers important business, operations, and management skills that are outside the typical experience of technically oriented helicopter management personnel but that are vital to successful management of helicopter operations. The course focuses on the development of a business case for a typical helicopter operation, including creating a business plan, management, marketing, and finances.

Learning Objectives: By the conclusion of the course, participants will learn:

• The basic principles and concepts of operations management
• How to manage a helicopter operation, including the value of implementing a safety management system
• How to market the services of a helicopter operation
• The costs and finances involved in running and managing a helicopter operation
• How to develop a business plan for a helicopter operation

This course is designed for aviation professionals who want to better understand and ultimately implement safety programs within a flight department. Concepts covered include emergency preparedness, emergency equipment, safety programs, best practices, and risk management.

Learning Objectives: By the conclusion of the course, participants will learn:

• The standard techniques and key areas of safety audits
• How to establish a safety program and safety committee
• The key points of developing an accident/incident tracking system
• How to develop plans for disaster recovery and emergency preparedness
• Common maintenance control procedures for inspections, repairs, and prevention measures, including computerized options, and flight department regulatory requirements

This workshop is presented by Gordon Dupont, who originated the concept of the “Dirty Dozen,” the 12 common causes of human-factor errors in aviation maintenance. According to the FAA, these 12 are implicated in about 80 percent of maintenance mistakes.

Learning Objectives: By the conclusion of the course, participants will learn:

• About updates to the Dirty Dozen causes of human-factor errors in maintenance
• How to mitigate the effect of the Dirty Dozen on operational safety

This course features a comprehensive examination on using small unmanned aircraft systems (sUAS, or drones) to conduct airborne inspections. Elements critical to the use of sUAS for conducting inspections are: safe and efficient flight operations; data collection, processing, and transfer; communications; pre-and post-flight planning; and an understanding of sUAS regulations. These factors are essential to planning and conducting safe inspection operations and developing mission profiles. Participants are given the opportunity to prepare various elements of plans for sUAS operations for later implementation.

Learning Objectives: By the conclusion of the course, participants will learn:

• To understand the critical elements and requirements relating to sUAS inspections
• The requirements for productive, purposeful, and responsible use of sUAS

This course is designed to assist those in business aviation with the important task of exercising leadership by being a role model, empowering personnel, building effective teams, promoting the exchange of information, and making sound decisions in order to achieve flight department goals and promote corporate objectives.

Learning Objectives: By the conclusion of the course, participants will learn:

• What makes a good leader
• The different leadership styles and strategies
• Motivational theory and mentoring
• Team-building and communication
• Time management
• Basic issues of passenger (customer) satisfaction, including reliability, service, catering, baggage, scheduling, benchmarking, and customer profiles

Many leaders fall for the general misconception that the most effective way of addressing issues that contribute to incidents and accidents is to add perceived “layers of safety.” This is generally executed by introducing increasingly sophisticated technical systems. This course will train participants on how to effectively improve safety by giving adequate and appropriate consideration to human factors and their consequences.

Learning Objectives: By the conclusion of the course, participants will learn:

• The difference between technical and nontechnical skills (NTS)
• How to apply NTS to address root causal factors of incidents and accidents
• How to use NTS to enhance general adherence to company rules and regulations
• How to use NTS to assess company operations

This multimedia course is designed to make participants aware of the hazards in the wire and obstruction environment and learn how to avoid them to become a safety-minded crew member.

Learning Objectives: By the conclusion of the course, participants will learn:

• The importance of crew resource management and the responsibilities of each individual
• How to work as a team with clear inflight communications
• The dynamics of working in the wire and obstruction environment, including situational awareness, exposure and risks, visibility engineering, and the accident chain