HAI Leadership

We are here to provide our members with services that directly benefit their operations.

James A. Viola

President and CEO

Roxanne R. Fox, JD

Chief of Staff/
Corporate Secretary

Michael Hertzendorf

Vice President
Member Services

Robert M. Volmer

Vice President
Marketing Communications

Cade Clark

Vice President
Government Affairs

Kevin Cooper

Chief Financial Officer


Please click on names to display contact information


Sarah Arnold
Executive Assistant

Business Development

Charlotte R. Zilke
Director, Conventions

Caylie Cook
Manager, Exhibits 

Nicole Haliburton
Manager, Convention Operations & Meetings

Shaquanta McFadden
Manager, Membership

Government Affairs

John Shea
Director, Government Affairs


Wayne O'Brien
Coordinator, Accounts

Mirian Montano
Accounts Payable

Marketing Communications

Dan Sweet
Director, Public Relations & Communications

Gina Kvitkovich
Director, Publications & Media

David Pierson
Director, Marketing

Jitao Xu

Jay Clark
Manager, Information Systems & Web Contributor

Phyllis J. Utter
Graphic Artist

P.J. Barbour
Video & Multimedia Producer

Charlie Clunk
Manager, Database Administration

Christine DeJoy

Jaasmin Foote
Manager, Social Media

Mashiyat Ahsan
Research and Data Analyst


Chris Martino
Senior Director, Operations & International Affairs

Harold L. Summers
Director, Flight Operations

Chris Hill
Director, Safety

Zac Noble
Director, Maintenance & Technology

Greg Brown
Director, Education & Training Services

Ashten A. Brown
Coordinator, Operations

Emily Monahan
Assistant, Operations


Elaine H. Little
Manager, Administrative Services